Refund policy
Returns and Refunds
The short version
We offer a money-back guarantee on all our products, whether you’ve changed your mind, and especially if there’s something wrong with them.
14 days to change your mind on physical products, from the day your order is delivered. Faulty, damaged or incorrect items are our cost, always. We like to make it right for you.
14 days to change your mind in our digital products, from the day of order.
To request a refund, email us at letstalk@resilienceagenda.com
By law, you are not required to give us a reason for your refund, but we’d appreciate knowing why anyway if you don’t mind.
If the item is damaged, we’ll happily send a replacement instead of a refund.
We don't ask for products back
If you want a refund, we'll give you one. We won't ask you to post the diary back to us (unless you’ve bought several and they remain unopened).
Return postage costs more than the product is worth to us once it has been out in the world, and a returned dated diary with the tissue-wrap ripped off cannot be resold to anyone else.
So keep it. Give it to someone who'll use it, or recycle it. We'd rather it did some good than sat in a warehouse.
We may occasionally ask for a product back where we need to look at a manufacturing fault. If we do, we pay the postage.
If the product is defective or damaged in some way, we will refund the entire purchase amount and shipping.
If you are simply changing your mind, we will refund you the entire purchase amount without the shipping charge.
Customers in Australia or New Zealand
If you are a consumer in Australia or New Zealand, you have the right to cancel your order within 14 days of the day you receive the goods, without giving any reason.
To exercise it, tell us clearly before the 14 days are up at letstalk@resilienceagenda.com
Australian orders are dispatched from our Australian warehouse so there’s no customs issues to worry about.
Customers in the United States (USA)
If you are a consumer in the United States, your cancellation and return rights are governed by applicable US federal and state law and any additional rights provided under our returns policy.
For information about cancelling or returning your order, please contact us at letstalk@resilienceagenda.com.
US orders are dispatched from our United States warehouse in Middletown, Pennsylvania PA. As your items are already in the United States, no additional imports or custom duties are payable.
Customers in Canada and Mexico
Orders to Canada and Mexico are shipped from our Pennsylvania USA warehouse. These orders may be subject to import duties, tariffs, taxes, customs clearance and carrier or brokerage fees. These charges can vary depending on the goods, order value and current import regulations.
Any such charges are your responsibility as the customer. We cannot predict or guarantee the amount, and you are responsible for any costs or delays arising from customs clearance.
Customers in East and South East Asia
Orders to East and South-East Asia are dispatched from our warehouse in Australia.
Depending on your country, orders may be subject to import duties, taxes, customs charges or handling fees. These vary by country and are your responsibility as the customer.
We cannot predict these charges or accept responsibility for delays or additional costs arising from local customs requirements.
Faulty, damaged or incorrect items
Please contact us with your order number and a photograph. We will arrange a replacement or a full refund including delivery costs.
Online courses and digital content
We offer a 14-Day refund or exchange policy on our Mental Fitness Daily online courses. 14 days to change your mind in our digital products, from the day of order.