Australia & New Zealand: Orders are dispatched from our Melbourne warehouse. For metro locations in Australia, delivery takes roughly 2-3 business days. In regional areas, it extends to 3-4 days, and for remote locations in QLD, WA, and NT, please allow up to a week.

New Zealand: It usually takes about a week, though sometimes it might take a little longer depending on your location.

• Australia: Flat rate shipping is $7 per order, with express shipping available for $10.90AUD. Orders over $99AUD automatically qualify for free shipping.

• New Zealand: Standard shipping is $9.50AUD, with free shipping on orders over $99AUD.

Yes, we do! Enjoy free shipping on orders over $99AUD to qualify for free shipping.

Sometimes, delays happen with delivery. If you need an update on your delivery, please fill out our Contact Us Form with the following details and your inquiry:

• Order ID
• Name
• Email address used for your order

If you haven't received your confirmation email, please check your spam/junk folder. If it's not there, please fill out the Contact Us Form with the following details:

• Name
• Your country or address
• Email address used for booking

For all of our Australian customers, we deliver to P.O Boxes or Parcel Lockers.

For our international customers, please enter a physical home or work address as DHL does not deliver to P.O Boxes.

Unfortunately, this can happen. Whether it is due to an incorrect/incomplete address, refusal of the delivery, or the parcel not being collected from the post office in time.

We offer a re-dispatch option once the parcel arrives back at our warehouse, this will incur a fee, as we need to ship it again, and this incurs cost. Please be sure to contact us if you believe your parcel has been returned to the sender.

Because we aim to dispatch our orders within 24 hours of receiving them, editing your order including changes to shipping addresses may not be possible once an order has been processed.

• If your order has been dispatched, we are no longer able to make any changes as it will be in the hands of the courier. We then suggest contacting the courier directly with your tracking number to redirect or change the shipping address.
  
• If your order hasn't been dispatched we will do our best to update your address. Please reach out to us ASAP by filling out the Contact Us Form with the order details.

Absolutely! We offer discounts ranging from 10% to 50% based on the quantity you order. Whether you're hosting an event, buying for employees, or making a wholesale purchase, contact us by filling out the Bulk Order Enquiry Form for a personalized quote.

Yes, we love supporting the community and review special requests on a case by case basis. Please fill out the Bulk Order Enquiry Form and we'll discuss opportunities to provide a special discount for your organization.

Yes, you can! For orders of 100 diaries or more, we can co-brand the diary with your company logo. Please fill out the Bulk Order Form for a quote.

We offer three options for co-branding: Debossed (like our Resilience Agenda logo), Gold Foil, or Silver Foil.

Please check the co-branding tab on our Diary & Planner product page.

For more details, fill out our Bulk Order Enquiry Form and we'll get back to you with more details!

The cost depends on the number of diaries ordered, starting from 100 diaries and above. For a personalized quote, please fill out out the Bulk Order Enquiry Form.

Co-branded diaries are typically delivered within two weeks upon order confirmation and design approval.

For international orders, please allow an additional 2-3 weeks. If you’re in a hurry, let us know, and we’ll do our best to expedite the process.

We accept credit cards (Mastercard, Visa, American Express).

For bulk orders, we also accept bank transfers.

At Resilience Agenda, we offer a 30 Day Money Back Guarantee. If you don’t like our product, simply email us and we will offer you a full refund. Refunds can only be issued back to the account that the payment had originally come from.

If you need an invoice, fill out the Contact Us Form with your order ID, name, email address used for booking, and billing address.

If you'd like to return a defective or damaged product (which hardly ever happens), we are sorry, and it’s most likely our fault. Even if it’s not, it is definitely our responsibility! We’ve had about three returned products from over 120,000 purchases over the years, so that’s unlikely. 

For quality purposes, please send us a photo of the damage in question with a brief explanation on our chatbot within 24 hours of receiving your order.

Once we receive your photo and explanation, we can issue your refund. Please also make sure to quote your order number, and email address you’ve used during your purchase.

Reach out to us via the: Contact Us Form

Yes, each year we update the dates, holidays, content, and ‘Make it Happen’ steps. This keeps the diary fresh and relevant, with the latest insights and science.

The diary starts from 1 January 2025 and goes through to 31 December 2025.

Currently, our diaries are only available in English. We are considering adding more languages in the future as our global audience grows.

The 2025 diary includes holidays and observances for Australia, New Zealand, the United States, Canada, United Kingdom, Switzerland, and Germany.

The 2025 diary comes in two formats:

• Weekly view: 52-week pages in a vertical format.
• Daily view: Single page per day, with one page for Saturday and Sunday.

Both formats are available in A5 size.

The diaries are recommended for individuals 16 and above due to the complexity of the content and concepts.

No, the diary is designed for anyone interested in improving their mental fitness, regardless of their current mental health status.

No, the diary is designed to provide an opportunity for reflection and a ‘bird’s eye view’ of your days, weeks, and months, which is best achieved with a physical format.

No, the diary is available in A5 size in Daily and Weekly Views, which are portable and provides enough space for writing daily priorities and key appointments.

We unfortunately do not sell refills for our LAMY pens. However, please feel free to head over to  https://milligram.com/ or the official LAMY store to purchase.