Shipping & Returns
If you aren't satisfied with your 2025 Mental Fitness Diary & Planner, just send us an email, and we will give you your money back. As a growing social enterprise, we're committed to supporting you as we share the Mental Fitness message with the world.
Resilience Agenda ships your items from the fastest, most reliable, cheapest, and lowest carbon-impact warehouse possible. At Resilience Agenda, we have three global warehouses - one in Melbourne, Australia, another in Wales, United Kingdom, and another in Augsburg, Germany for our European Union (EU) customres.
Our Australian, New Zealand, and South East Asian customers are supported by our Melbourne-based warehouse in Melbourne, Victoria.
Our United Kingdom, United States, and Canadian customers are supported by our Oswestry warehouse in Wales, United Kingdom.
Our European Union, our non-EU customers and our MENA customers are supported by our Augsburg warehouse in Germany.
From our Australian warehouse, we use Australia Post for our shipping for the best rates, quickest delivery and best reach across Australia, New Zealand and to serve our South-East Asian customers. For large and corporate orders, we use Toll Express couriers.
Estimated delivery times for Melbourne and Sydney metro are (usually) 2-3 days post dispatch, Regional VIC, NSW, Brisbane and Adelaide 4-5 days, Perth 6-7 days, and for everywhere else, standard times for Australia Post deliveries. For New Zealand, shipping can take up to two weeks due to irregular and slow postal services. Delays are possible, although not common.
Please be patient before contacting us if your order hasn't arrived exactly in line with these times. Furthermore, there may be delays between placing your order and receiving a dispatch confirmation from the warehouse. These emails are generated when the postal services take possession of your order from us. Write to us if you don't receive a shipping notification after several business days. Also be mindful that shipping confirmations can sometimes go to your spam folder where you might miss them.
From our United Kingdom warehouse, we use Royal Mail for our United Kingdom customers, and a variety of international couriers for our European (EU & non-EU), USA, Canadian, and rest of world (ROW) customers. Estimated delivery times for the United Kingdom are roughly 72 hours post dispatch, while international orders can be up to 7-10 days depending on location. We ask for your patience during the busy pre-xmas season. Please only write to us if your order is significantly delayed, and if you do, please quote your order 5 digit order number.
For our EU (Eurozone) customers, we OSS VAT registered in Ireland (a part of the EU), and deliver from our German warehouse, which means our EU customers will have no issues with customs clearance or duties. If there's any issues with customs, just get in touch and we will help you out.
For returns, we happily offer you your money back if you decide our products do not fit your needs. Given we donate a proportion of profits to charity, we ask that if you decide you do not like our product, to first consider using it it as a gift for someone who might appreciate it. This way we are able to use our profits to support local mental health charities.
If you would genuinely like a refund, please contact us with you order number to let us know why, and we’ll return your money to you. We ask that you do not send your product back to us until authorized.
If your product is damaged during postage, please send us a picture, send us your order number, and we will send out a free replacement to you.
The satisfaction of our supporters is our top priority.
Most of all – thanks for your support and for helping Resilience Agenda grow and share the inspiring message of Mental Fitness.
