Privacy policy

Privacy Policy

Last Updated 26.8.2026

Resilience Agenda Australia Pty Ltd, trading as Resilience Agenda, is the controller of personal data collected through this store. Contact letstalk@resilienceagenda.com for anything in this policy.

What we collect

When you order: name, email, billing and delivery address, phone number, order contents, delivery tracking.

Payment data: handled by Shopify Payments, PayPal and other providers shown at checkout. We do not see or store full card details.

When you subscribe: email address, preferences you select, and engagement data such as opens and clicks.

When you browse: IP address, device and browser data, pages viewed, referral source, collected through cookies.

When you contact us: your message and our reply.

Why we use it, and on what legal basis

Purpose	Legal basis
Taking payment and fulfilling your order	Performance of a contract
Order, dispatch and delivery emails	Performance of a contract
Handling returns, refunds and support	Performance of a contract
Marketing email	Consent, which you can withdraw at any time
Analytics and advertising	Consent, given through the cookie banner
Fraud prevention and store security	Legitimate interests
Tax, accounting and statutory records	Legal obligation
Who we share it with Shopify — store and checkout platform Shopify Payments, PayPal and other payment providers — payment processing and fraud screening Mailchimp — email marketing and automation Our fulfilment partners in Australia, United Kingdom, United States, Switzerland and Germany — picking, packing and dispatch Carriers, including Royal Mail, Swiss Post and our European carriers — delivery Google and Meta — advertising and analytics Our accountants and professional advisers — where required We do not sell personal data.

International transfers

We are based in Australia and Switzerland and operate across Australia, United Kingdom, the European Economic Area, Switzerland, Australia and the United States. Your data will be transferred outside the country you live in.

How long we keep it

Order and transaction records for ten years, to meet tax and accounting obligations in more than one jurisdiction. Marketing data until you unsubscribe, then suppressed rather than deleted so we do not contact you again by mistake. Support correspondence for two years.

Your rights

You have the right to access your data, correct it, have it deleted, restrict or object to how we use it, receive it in a portable format, and withdraw consent at any time.

Email letstalk@resilienceagenda.com We respond within one month.

Cookies

Necessary cookies keep the store and checkout working. Analytics and advertising cookies run only if you accept them in the banner. You can change your choice at any time through the cookie settings link in the footer.