Shipping & Returns
Our Australian and New Zealand customers are supported by our Melbourne-based warehouse in Somerton, Victoria.
From our Australian warehouse, we use Australia Post for our shipping for the best rates, quickest delivery and best reach across Australian and New Zealand customers. For large and corporate orders, we use Toll Express couriers.
Estimated delivery times for Melbourne and Sydney metro are (usually) 2-3 days post dispatch, Regional VIC, NSW, Brisbane and Adelaide 4-5 days, Perth 6-7 days, and for everywhere else, standard times for Australia Post deliveries. For New Zealand, shipping can take up to two weeks due to irregular and slow postal services. Delays are possible, although not common.
Please be patient before contacting us if your order hasn't arrived exactly in line with these times. Furthermore, there may be delays between placing your order and receiving a dispatch confirmation from the warehouse. These emails are generated when the postal services take possession of your order from us. Write to us if you don't receive a shipping notification after several business days. Also be mindful that shipping confirmations can sometimes go to your spam folder where you might miss them.
For returns, we happily offer you your money back if you decide our products do not fit your needs. Given we donate a proportion of profits to charity, we ask that if you decide you do not like our product, to first consider using it it as a gift for someone who might appreciate it. This way we are able to use our profits to support local mental health charities.
If you would genuinely like a refund, please contact us with you order number to let us know why, and we’ll return your money to you.
If your product is damaged during postage, please send us a picture, send us your order number, and we will send out a free replacement to you.
The satisfaction of our supporters is our top priority.
Most of all – thanks for your support and for helping Resilience Agenda grow and share the inspiring message of Mental Fitness.