Terms and Conditions
First things First.
If you are in the position of having to consider a return or refund, you most likely placed an order with us or are about to. Which means we owe you a big “thank you.” We want nothing more than to be the kind of business that all businesses should be – by providing great products, promoting a great cause, and offering a delightful customer service experience. We try to do our best. There are a few things you should know however.
Unfortunately it is not possible to cancel an order once you’ve made it – we dispatch them through a third party the moment you click Place Order so that they are delivered to you quickly. Sometimes this has disadvantages.
If you’d like to return a defective or damaged product (which hardly ever happens), then we are sorry, its most likely our fault, and if its not, then its definitely our responsibility!
Just place it back in its original reusable packaging box, write your name on the back, and return it to us within 14 days of purchase at: Resilience Agenda Returns – c/o DB Global Logistics – Area C, 22-26 Freight Drive, Somerton, VIC 3062, Australia and pay the postage (standard or regular shipping please).
Please send us an email notifying us that you are returning a product at email@example.com. Please include a little note or picture as to what is wrong with it inside the box, and when we receive it, we will return both your purchase price and the postage you paid to send it back to us within 14 days from receipt of goods.
If you have purchased from us by mistake or no longer want your product and your order has shipped or already arrived, can we ask nicely if it would instead make a nice gift for somebody so that they can build their Mental Fitness, instead of sending it back to us because postage get’s expensive. People love our items as gifts and will love it.
As a social business, we are trying to build a movement, and all this postage does get expensive! Nevertheless, if you really can’t find a way to use it or give it to someone, please place your product back in its original reusable packaging box, write your name on the back, and return it within 30 days of purchase to Resilience Agenda Returns – c/o DB Global Logistics, Area C, 22-26 Freight Drive, Somerton, VIC 3062 and pay the postage (standard or regular shipping please) as well as write a note as to why you no longer want it or can’t give it away.
At Resilience Agenda we offer a 30 Day Money Back Guarantee. We will refund you your full purchase price, however we ask that you pay for return shipping (which in Australia is about $8)
Unfortunately, in cases where you just don’t like the product (and its not defective or damaged), we are unable to repay you for the postage that you paid for sending it to us. Assuming the Returns Centre gives the okay that it’s in a re-sellable condition, we will happily refund you your original purchase price within 30 days.
We hope this seems fair.
Any questions, just let us know at firstname.lastname@example.org