First things First.
If you are in the position of having to consider a return or refund, you most likely placed an order with us. Which means we owe you a big “thank you.” We want nothing more than to be the kind of business that all businesses should be – by providing great products and a delightful customer service experience. We try to do our best. There are a few things you should know however.
Unfortunately it is not possible to cancel an order – we dispatch them through a third party the moment you click Place Order so that they are delivered to you quickly. Sometimes this has disadvantages.
If you’d like to return a defective or damaged product (which hardly ever happens), then we are sorry, its most likely our fault, and if its not, then its definitely our responsibility!
Just place it back in its original reusable packaging box, write your name on the back, and return it to us within 14 days of purchase at: Resilience Agenda Returns – c/o DB Global Logistics – 11 Production Drive, Campbellfield, Victoria, 3061 and pay the postage (standard or regular shipping please).
Please send us an email notifying us that you are returning a product at email@example.com. Please include a little note as to what is wrong with it inside the box, and when we receive it, we will return both your purchase price and the postage you paid to send it back to us within 14 days from receipt of goods.
If you have purchased from us by mistake or no longer want your product and your order has shipped or already arrived, can we ask nicely if it would instead make a nice gift for somebody so that they can build their Mental Fitness, instead of sending it back to us. They will love it. Our diaries make great gifts.
As a social business, we are trying to build a movement, and all this postage does get expensive! Nevertheless, if you can’t find a way to use it or give it to someone, please place your product back in its original reusable packaging box, write your name on the back, and return it within 30 days of purchase to Resilience Agenda Returns – c/o DB Global Logistics, 11 Production Drive, Campbellfield, Victoria, 3061 and pay the postage (standard or regular shipping please) as well as write a note as to why you no longer want it.
At Resilience Agenda we offer a 30 Day Money Back Guarantee. We will refund you your full purchase price, however we ask that you pay for return shipping (which in Australia is about $8)
Unfortunately, in cases where you just don’t like the product (and its not defective or damaged), we are unable to repay you for the postage that you paid for sending it to us. Assuming the Returns Centre gives the okay that it’s in a re-sellable condition, we will happily refund you your original purchase price within 30 days.
We hope this seems fair.
Any questions, just let us know at firstname.lastname@example.org
Terms and Conditions
Welcome to our web site. Please read these Terms and Conditions of Use (“Agreement”) carefully before using our web site. This Agreement sets forth the legally binding terms and conditions for your use of the various web sites owned and operated by Resilience Agenda Inc. (“Resilience Agenda” or “we”), including, without limitation, the www.ResilienceAgenda.comweb site (“Sites”), and any other features, content, or applications offered from time to time in connection with such Sites (collectively, the “Services”).
By viewing or otherwise using any of the Sites or Services, you agree to be bound by this Agreement. Resilience Agenda offers the Sites and Services subject to acceptance without modification of (a) all of the terms and conditions contained in this Agreement, (b) all other operating rules, policies and procedures that may be published from time to time on the Sites by Resilience Agenda and (c) all additional terms and conditions that may be promulgated by Resilience Agenda from time to time with respect to certain services offered by Resilience Agenda on the Sites, which are all incorporated into this Agreement by this reference.
The Sites and Services are available only to individuals who are at least 13 years old. You represent and warrant that if you are an individual, you are (i) at least 13 years old and (ii) if you are between the ages of 13 and 18, you have parental permission to enter into this Agreement and to use the Sites and Services. Resilience Agenda may, in its sole discretion, refuse to offer any portion of or all of the Sites and/or Services to any person or entity or change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Sites and Services is revoked in such jurisdictions.
We reserve the right in our sole discretion to (A) change, modify, add, or delete portions of this Agreement, (B) change, suspend, limit or discontinue any portion of or all of the Sites and/or Services (including, without limitation, the availability of any feature, database or content), and/or (C) charge for any portion of or all of the Sites and/or Services, in each case, at any time. We will provide notice of such changes only by posting the updated Agreement on our Sites and changing the “last updated” date listed above, by posting a notice on the Sites or by sending you an email. This Agreement applies exclusively to your access to, interaction with, and use of, the Sites and Services and does not alter in any way the terms or conditions of any other agreement you might have with Resilience Agenda for certain products or services, or otherwise. We encourage you to review our Agreement each time you visit any of our Sites to see if it has been updated since your last visit. Your continued use of the Sites and/or Services following our notice of any such changes constitutes acceptance of those changes. By purchasing from ResilienceAgenda.com you agree that your email address may be used for ResilienceAgenda marketing purposes. You can always opt out. Your details will not be sold or given to third-party marketers. If you have any questions regarding the use and features of the Sites, please refer to the [“Frequently Asked Questions”] section of our Sites. All other questions or comments about the Sites should be directed to email@example.com.